Page 11 - MyMetraNewsletter-Nov2020-KYLNr6-single.indd

CREW SPOTLIGHT

Carrie Andrade

In response to the COVID-19 pandemic, “She’s been so friendly, so accurate, Carrie Andrade’s career has
Andrade in May moved from her job as very detail-oriented and has helped us
a ticket agent at Chicago Union Station review some critical safety information run the gamut from teacher
to become a lead clerk at Metra’s central in way that would not have happened if to tower operator and sever-
dispatching facility, CCF, where she’s she had not been here,” Godfrey said. al stops in between.
responsible for creating a healthy and She’s also responsible for day-to-day
clean environment that ensures trains safety at CCF. Andrade is assisting But one constant for this
across the Metra system can continue with the janitorial duties to help stem 10-year Metra employee is
running. her glowing outlook on life.
the spread of COVID-19. Before CCF,
“I try to bring positivity wherever I go in Andrade spent several years as a ticket
whatever capacity I can,” Andrade said. agent at Chicago Union Station, where
“I just always wanted to be positive and the mother of five daughters loved
could always see the good. Even in times interacting with customers.
like these, I just prefer to change my “Regardless of what position I’m at,
view and look away from the bad stuff I’ve always wanted to do whatever I
and look towards the good.”
do well,” Andrade said. “I think that
That point of view is one of her many all jobs are important, and we’ve all
admirable qualities, said Greg Godfrey, learned through this coronavirus time
the director of CCF. Andrade’s first task that grocery store employees, janitors—
when she came to CCF was to organize those are the people we were leaning on
30 years of files that had been bogging the most.”
down the operation’s efficiency. Among
those were safety notes that she tran-
scribed and compiled into a PowerPoint
that train dispatchers will use in 2021
as part of a safety review.

11

10/23/20 3:58 PM
MyMetraNewsletter-Nov2020-KYLNr6-single.indd 11
MyMetraNewsletter-Nov2020-KYLNr6-single.indd 11 10/23/20 3:58 PM