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Alternate Service Schedules
First Published - 03/19/2020 - 11:56AM

Metra will begin operating an alternate weekday schedule on Monday, March 23, to adjust for the reduced number of riders due to school closures, work-from-home mandates and other consequences of the coronavirus pandemic. The alternate schedules can be viewed here. There will be changes for every line except the Heritage Corridor, which will operate its normal schedule. Where we are able to, we will maintain the number of cars on trains to allow for social distancing. On a line-by-line basis, Metra is monitoring ridership and may further reduce service to meet the ridership demands. The reduced schedules will remain in effect until health officials deem the crisis has passed and/or ridership begins to return to normal. Metra will operate on regular weekend schedules. Please use the Ventra app to purchase tickets. The app can be downloaded free from the App Store or Google Play.

Last Updated - 04/01/2020 - 2:59PM

Service Disruption Plan at Chicago Union Station

Map of CUS Service Disruption Plan

While Amtrak owns and manages Chicago Union Station, Metra is responsible for implementing a plan to attempt to limit overcrowding once a problem occurs.

If a service disruption affects those lines, Metra, BNSF Railway and Amtrak will implement this plan, which aims to keep the South Concourse waiting area  clear so passengers can freely move to and from the platforms. 

This will be accomplished primarily by closing off the escalators/stairs that feed the concourse from the food court level on the Jackson Boulevard side. Passengers who use the entrance at Jackson and the Chicago River will have to walk north, use the escalators/stairs that feed the North Concourse near Adams Street and double back south past the Metra ticket area. 

BNSF passengers will be lined up along the wide corridor between the Metra ticket area and the South Concourse, and, if it is open, into the Great Hall. That corridor will serve as the main loading/staging area for BNSF trains until service returns to normal. 

Heritage Corridor and SouthWest Service customers will be directed to the South Concourse via the hallway  that connects the South and North Concourses to the Amtrak ticket area. 

Metra will provide updates with public address system announcements supplemented by staff members with bullhorns. Please obey instructions from Metra, BNSF, Amtrak and police personnel. 

Metra, BNSF and Amtrak thank you for your cooperation and understanding.

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