If you would like to reach us by phone:
312-322-6777
Hours: 8 a.m. to 5 p.m
Monday - Friday
Travel Information
For questions about service and schedule information, please call the numbers below.
Metra Passenger Services
312-322-6777
Hours: 8 a.m. to 5 p.m.
Monday – Friday
For schedule information at other times, and for information about trips that may combine a ride on Metra with a transfer to CTA or Pace, call the RTA number below.
RTA Travel Information Center
312-836-7000
5 a.m. to 7 p.m.
7 days a week
Lost and Found Offices
Metra’s Lost and Found Offices are located at or near the ticketing areas in the downtown terminals for every line. We encourage people looking for lost items to stop by the offices to see if their items have been found. You may also call the office at the downtown terminal used by your line. Metra and its rail service providers are not responsible for articles left on trains or at stations.
Chicago Union Station:
312-322-4269 (between 10 a.m. and 2 p.m.)
Ogilvie Transportation Center:
312-496-4751
LaSalle St. Station:
312-322-8957
Millennium Station:
312-322-7819
General Information
For general information, please call Metra’s main number at 312-322-6777.
For general correspondence, please write to Metra Contact Us, 547 W. Jackson Blvd., Suite 1400, Chicago, Illinois 60661
For Metra Police, please call 312-322-2800 for police emergency matters.
Office of Executive Inspector General
As of July 2011, the Office of Executive Inspector General for the Agencies of the Illinois Governor (OEIG) has jurisdiction over the Chicago region's transit boards: RTA, CTA, Metra and Pace.
The OEIG’s jurisdiction encompasses the board members, officers, agents, contractors and employees of Metra and the other regional boards to investigate among other things, allegations of waste, fraud, abuse or violations of the State Ethics Act.
Letter from OEIG to Metra
For more information, please visit the OEIG's Web site.
Other Departments
To assist you in reaching various departments quickly and easily regarding items of interest, please refer to our Contact Directory.
