Thank you for visiting Metra’s website. We provide a number of options for contacting us for a variety of reasons, as listed below.
Customer Service for Complaints and Commendations
To contact us regarding a customer service complaint, a service issue or any other issue, you may use our "Submit Customer Service Request" form below. If you have a customer service complaint, please include relevant information about the line, train and/or station you were using, the date and time of the issue and, if you know it, the name or description of the Metra employee involved. Any detailed information you can provide will be helpful in responding to your inquiry/concerns. We appreciate your comments and will do our best to respond to your questions or concerns during our regular business hours, 8 a.m. to 5 p.m. weekdays. For more information about contacting Metra, click on the overview or directory under the form.
To alert Metra about problem with a crossing gate or other grade crossing protection, it is best to call the phone number posted at the crossing.
