Thank you for visiting Metra’s website. We provide a number of options for contacting us for a variety of reasons, as listed below. If this is a police matter, click here.
Customer Service for Complaints and Commendations
To contact us regarding a customer service complaint, a service issue or any other issue, you may use our "Contact Us" form below. If you have a customer service complaint, please include relevant information about the line, train and/or station you were using, the date and time of the issue and, if you know it, the name or description of the Metra employee involved. Any detailed information you can provide will be helpful in responding to your inquiry/concerns. We appreciate your comments and will do our best to respond to your questions or concerns during our regular business hours, 8 a.m. to 5 p.m. weekdays. For more information about contacting Metra, click on the overview or directory under the form.
To alert Metra about problem with a crossing gate or other grade crossing protection, it is best to call the phone number posted at the crossing.
Metra is committed to ensuring our implementation of public transportation services is fully compliant with Title II of the Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973. Any person who believes there may be either a: 1) ACCESSIBILITY (e.g., physical barriers) or 2) DISCRIMINATION BASED ON DISABILITY issue may register their complaint with the ADA Complaint Form. This complaint will go directly to Metra’s Accessibility Project Manager for review and response.
