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Ventra App

Elimination of Ticket-by-Internet program
First Published - 04/27/2018 - 10:24AM

Due to declining internet ticket sales, Metra is eliminating the Ticket-by-Internet program – which includes recurring orders and one-time sales of Monthly Passes and 10-Ride Tickets on its website. The last day to purchase a Monthly Pass (July) via this program will be June 20 and the last day to purchase a 10-Ride Ticket will be June 30. This action is part of a continuing effort by Metra to identify ways to reduce expenses. Please see alternate purchasing options here.

Last Updated - 05/14/2018 - 3:06PM

Using Pre-Tax Transit Benefits in the app

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Metra riders who get paper tickets through a pre-tax transit benefits provider that offers a debit card can now instead choose to buy and display mobile tickets on their smartphones via the new Ventra App. You’ll have to download the free app from the App Store or Google Play, and also ask your provider to deposit your transit benefits onto a debit card (most providers offer that as an option). Then register that debit card as a payment option within the app and buy tickets with it. Follow the instructions below.

If your monthly ticket order costs more than $255 and your employer only allows you to deduct the federal monthly limit of $255 pre-tax dollars:

  • You should load $255 onto your transit benefit provider debit card and register that card within the Ventra App.
  • You should also register a personal credit/debit card or cards within the app.
  • When you buy your mobile ticket or tickets within the app each month, choose the “split payment” option within the app. Apply the $255 on your pre-tax debit card to the purchase price and pay the difference with a personal credit/debit card.

If your monthly ticket order costs more than $255 and your employer allows you to deduct the full amount by combining $255 in pre-tax dollars with the remainder in post-tax dollars

  • You should load the full cost of your monthly ticket onto your transit benefit provider debit card and register that card within the Ventra App.
  • When you buy your mobile ticket or tickets within the app each month, use that card to cover the full cost.

If your monthly ticket order costs less than $255:

  • You should load the cost of your monthly ticket onto your transit benefit provider debit card and register that card within the Ventra App.
  • When you buy your mobile ticket or tickets within the app each month, use that card to cover the full cost.
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