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Ventra App

Coronavirus information
First Published - 06/07/2020 - 2:04PM

Metra trains are operating on alternate weekday and weekend schedules posted here, with no weekend service on the North Central Service, Southwest Service, Heritage Corridor and the Blue Island Branch of the Metra Electric Line. For all other information relating to Metra's response to the pandemic, click here.

Last Updated - 08/10/2020 - 12:04PM

Using Metra mobile tickets

You’ve purchased your Metra mobile ticket and now you want to use it. Here’s how:

  • Select “My Metra Tickets” from the home screen. Any ticket or tickets that you have purchased will be displayed under “Stored Tickets.”
  • After you board your train and are seated, activate the mobile ticket you wish to use by selecting it. You’ll see a dialog box asking if you are sure you want to use the ticket for the first time. Select “Use.”
  • The mobile ticket you selected will be moved from the “Stored Tickets” area to the “Tickets in Use” area and the activated mobile ticket will appear on your smartphone’s screen. The ticket features a Metra train rolling past Chicago buildings and landmarks, as well as the current time and date. There is also a QR code in the lower right corner; touch it and the code will enlarge and the time of activation and valid period will be displayed.
  • When you buy a 10-Ride mobile ticket, you’ll see that you have 10 tickets of that type in your “Stored Tickets” under “My Metra Tickets” – it’s almost like having a little book of 10 One-Way Tickets. When you go to use one of the tickets, it’ll activate just one ticket and the rest will remain as “Stored Tickets” until you need them. Each time you activate a ticket the number will be decreased; that way you’ll always know how many rides you have left. If you are travelling with someone else and you each want to use one of your rides, just activate two tickets and be prepared to show each of the active tickets to your conductor.
  • Show your mobile ticket to the conductor when the conductor is checking for tickets. He or she will ask you to touch the screen; when you do the colors in the animation change. This is a quick way for the conductor to visually check that the ticket is valid. If necessary, the conductor may also ask you to touch the QR code in the lower right corner of the ticket, which will enlarge the code and confirm the ticket activation and valid time.
  • If you’re using a reduced fare mobile ticket, the conductor will request proper documentation to prove your eligibility. If you aren’t able to provide it, you’ll need to buy a full fare ticket instead.
  • Metra mobile tickets stay active in the “Tickets in Use” section for a set amount of time. Tickets for longer trips (as determined by the origin and destination, or zones) remain active longer than shorter trips. Monthly passes and weekend passes remain active for the month or weekend they are activated.
  • If you activate your ticket and something happens that delays your train, no worries. Tickets that have been recently used will remain on your phone as “Expired” for three hours after they expire, and can be reopened just like other tickets. Your conductor will know whether to accept an expired ticket as valid in such circumstances.
  • You can navigate away from the Ventra App at any time without affecting any tickets that are in use, stored or expired.
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