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Ventra App

Alternate Service Schedules
First Published - 03/19/2020 - 11:56AM

Metra will begin operating an alternate weekday schedule on Monday, March 23, to adjust for the reduced number of riders due to school closures, work-from-home mandates and other consequences of the coronavirus pandemic. The alternate schedules can be viewed here. There will be changes for every line except the Heritage Corridor, which will operate its normal schedule. Where we are able to, we will maintain the number of cars on trains to allow for social distancing. On a line-by-line basis, Metra is monitoring ridership and may further reduce service to meet the ridership demands. The reduced schedules will remain in effect until health officials deem the crisis has passed and/or ridership begins to return to normal. Metra will operate on regular weekend schedules. Please use the Ventra app to purchase tickets. The app can be downloaded free from the App Store or Google Play.

Last Updated - 04/01/2020 - 2:59PM

Opening the Ventra App

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The first thing you’re going to see when you open the Ventra app on your smartphone is a screen that allows you to create an account. It’s free and it’s easy. And creating a Ventra account allows you to take full advantage of all the app’s features:

  • For Metra customers, it allows you to store your credit or debit cards, or transit benefits debit card, so you don’t have to enter the information every time you buy a Metra mobile ticket.
  • It allows you to split your payment between two cards – very handy for those who use a pre-tax transit benefits debit card that does not cover the full cost of a monthly pass.
  • It allows you to recover your mobile tickets if your phone is lost, stolen, damaged or replaced.
  • It allows you to use a Ventra card to buy Metra tickets (but a Ventra card is not required – you can just use any credit or debit cards if you prefer).
  • For CTA and Pace customers who use a Ventra card, it allows you to manage your Ventra card’s transit accounts. For instance, you can check your balance, add value, add passes, get account notifications and more.
  • You can even store your favorite train and bus routes for quick access to transit tracker information.
  • The “Log In” option is for those customers who have already created a Ventra account. If you use the CTA and/or Pace and already have a Ventra card registered with a Ventra account, just use the login and password that you created when you first registered.
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