(Effective July 18, 2018):
LOST/STOLEN TICKETS
No refund or replacement ticket will be issued for lost, destroyed or stolen One-Way or 10-Ride Ticket or Weekend or Monthly passes. All customers must have a ticket in their possession at the time of travel.
REFUNDS
MONTHLY PASSES are subject to a $5 handling fee if returned after the first day of the month
MONTHLY PASSES PURCHASED VIA TRANSIT BENEFIT OR RTA DEBIT CARD
Metra is not permitted to issue refunds for Monthly Passes purchased using a Transit Benefit (tax deferred) form of payment. Refunds for tickets purchased through this channel will need to be processed through the passenger’s employer and back through the vendor managing the Transit Benefit Program. This includes purchases made with an RTA Debit Card.
MONTHLY PASS REFUND FORMULA
All Monthly Passes, regardless of method of payment, will be refunded on a percentage basis depending on the date returned, with 100 percent refunded on or before Day 1 of the month for which the ticket is valid and 85 percent refunded on Day 2. The amount refunded continues to be reduced by 5 percent for every day thereafter until close of business on day 18 of the month, at which time no refund is permitted.
MONTHLY PASS REFUNDS AVAILABLE VIA MAIL
Any Monthly Pass except for those purchased with tax-deferred dollars, may be submitted to our Revenue Accounting Department for refund. The form required to initiate a refund for unused or partially used monthly tickets can be found here, in the “Frequently Asked Questions” section of our website or can be obtained from any ticket sales location. Mail the refund form request, along with the tickets, to:
Metra Revenue Accounting Department
Attn: Refunds
547 W. Jackson Blvd.
Chicago, IL 60661
Union Pacific customers should mail the form and tickets to:
Union Pacific Railroad
Passenger Accounting Department
101 N. Wacker Drive
Suite 1910 Chicago, IL 60606
MOBILE MONTHLY PASSES
Please call 312-542-8398. Your ticket will be deactivated and refund processed following the formula above.
Ventra Customer Service for technical and account management issues:
877-669-8368
OTHER TICKETS
LinkUp and PlusBus passes are non-refundable
Weekend Passes are non-refundable
One-Way Tickets are non-refundable
10-Ride Tickets are non-refundable
Special Event Passes are non-refundable
