tickets

Lost Ticket/Refund Policy

Lost tickets/refund policy

No refund or replacement ticket will be issued for lost, destroyed or stolen One-Way Tickets, 10-Ride Tickets, Weekend Passes, Monthly Passes or Special Event Tickets. Refunds for unused Monthly Passes are available per the following guidelines.

Monthly Passes

Refunds are subject to a $5 handling fee if returned after the first day of the month.
 
All Monthly Passes, regardless of method of payment, will be refunded on a percentage basis depending on the date returned with 100% refunded on or before the first day of the month for which the ticket is valid, 85% refunded on the second day of the month. The amount refunded continues to be reduced by 5% for every day thereafter until close of business on the 18th day of the month at which time no refund is permitted. Any Monthly Pass, other than a Ticket by Mail pass, purchased using a debit or credit card may be processed for refund at any ticket sales location, provided that the customer presents the pass, the purchase receipt and the same debit or credit card used for the purchase. Passes purchased through an employer-sponsored fare media program are eligible for credit through the employer’s program manager.  Passes purchased with an RTA Fare Check are non-refundable due to current tax laws.

Monthly Pass refunds available by mail: Any eligible Monthly Pass may be submitted to our Accounting Department for a refund. All Monthly Passes paid with cash, check, traveler’s checks, gift certificates, etc., ordered via our Ticket by Mail program or paid  by more than one form of payment must be forwarded to our Accounting Department for processing. The form required to initiate a refund for unused or partially used Monthly Passes can be found here or can be obtained from any ticket sales location. Mail the refund form request, along with the passes, to:

Metra Accounting Department
Attn: Refunds
547 W. Jackson Blvd.
Chicago, IL 60661

Mobile Monthly Passes

For refunds for Monthly Passes purchased through the Ventra App, please call 312-542-8398.  Your pass will be deactivated and a refund processed following the formula above.

Weekend Passes

Weekend passes are non-refundable.

One-Way Tickets

One-Way tickets are non-refundable and valid for 90 days (including the date of purchase).

10-Ride Tickets

10-Ride tickets are non-refundable and valid for 1 year from date of purchase.

Special Event Tickets

Special event tickets are non-refundable.

Ventra LinkUp and PlusBus cards

Ventra LinkUp and PlusBus cards are not eligible for refunds. Ventra Customer Service: 877-669-8368

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