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4  10 Reasons You Can Commute with Confidence
                                                    6  Discover the My Metra Campaign

                                                    7  The New Ventra App Upgrade

                                                    8  Understanding Our Current Schedules
                                                    9  Our New Positive Train Control Safety System
                               6               IN THIS ISSUE    10  Customer Spotlight

                                                    11  Employee Spotlight

                                                    12  How to Connect with Metra
                                                    13  Honoring Our Railroading Past
                                                    13  Commuter Crossword

                                                    14  Coming Soon to Metra

                                                    15  Ask Us Anything




                               7        HELP US CELEBRATE GREAT CUSTOMER SERVICE




                                         Has a Metra employee gone out of their way to get you on your way? Maybe, he just greets you
                                         with a smile when you need one. Or she helped you find something you thought was lost.

                                         Every day, Metra employees are hard at work making sure you arrive at your destination
                                         safely and on time. From the engineers who drive the trains, to the conductors who help you
                                         on board, to ticket agents and station personnel who make sure you get to where you want to go.
                                         And every day, Metra employees go above and beyond
                                         to help our riders. So, we’d like your help in acknowl-
                                         edging great service. We invite you to tell us about an
                                         employee who deserves recognition. Then, in upcoming
                                         issues of My Metra and online, we’ll tell their story. To
                               8         nominate an employee, send us an email at the address
                                         below, tell us the employee’s name and how they helped
                                         you. Contact us at:  mymetrarecognition@metrarr.com
                                         You deserve great service and our employees deserve
                                         recognition for delivering it! We look forward to hearing
                                         from you.






                                            WOULD YOU LIKE                   My Metra magazine is a great, cost-effective way to
                                                                             connect with Chicago area commuters. Your ad will
                                            TO REACH THOUSANDS               be seen by riders on all 11 of our rail lines and will
                                            OF DAILY COMMUTERS?              appear online in the digital version of My Metra. For
                           11               ADVERTISE WITH US!               more information on advertising opportunities and
                                                                             costs, email us at marketing@metrarr.com.




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                                                                                                                       10/23/20   3:58 PM
         MyMetraNewsletter-Nov2020-KYLNr6-single.indd   3
         MyMetraNewsletter-Nov2020-KYLNr6-single.indd   3                                                              10/23/20   3:58 PM
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