Service Updates and Alerts

Ride Nice

Dear Metra Customers,
 
Below you will find five images that are meant to illustrate the top five behaviors reported by you – our customers – about other customers onboard Metra trains. These behaviors include hogging seats, being loud, grooming on the train, crowding the aisle and putting feet on the seats. While not widespread, comments about other passenger behavior represent about 5 percent of all comments tracked in the first part of this year.
 
To extend the campaign this year, Metra is asking you to vote for the topic you want to see addressed next. You can choose from a list of our suggestions – such as littering, manspreading or hands-free coughing and sneezing – or write in your own suggestion. We’ll take the, ahem, winners and make posters out of them. Click here to vote.
 
This is just one more way we can try to be more customer-focused.  And, we want to try to help raise awareness about the need to be polite.  So, a few tips:
 
  • Treat others as you would like to be treated.
  • Help lead by example by practicing proper etiquette. Be the change you want to see.
  • Remember, you’re not alone.  Always consider your onboard behavior and try to do better.
 
And, please, ride nice!
 
 
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