Service Updates and Alerts

Ride Nice

Dear Metra Customers,
 
Below you will find five images that are meant to illustrate the top five behaviors reported by you – our customers – about other customers onboard Metra trains. These behaviors include hogging seats, being loud, grooming on the train, crowding the aisle and putting feet on the seats. While not widespread, comments about other passenger behavior represent about 5 percent of all comments tracked in the first part of 2016.
 
To extend the campaign with a second series of posters in 2017, Metra in January asked customers to vote for the topic they want to see addressed next. “Taking over the train with a rowdy group” was the behavior that most concerned survey respondents, followed by “hands-free sneezing and coughing,” “saving a seat for a sometimes imaginary sometimes not friend,” “eating something stinky” and “prematurely clogging the aisles.”

 

The first series of posters, which launched in July 2016 and can bee seen below, addressed hogging seats, blocking aisles, talking too loudly, excessive personal grooming and putting feet on seats. The humorous posters remind customers to think about how their behavior may affect their fellow passengers.

“We were very pleased with the amount of feedback and input we received from our customers in this survey,” said Metra Executive Director/CEO Don Orseno. “Our campaign will continue to gently remind riders to behave courteously toward one another, and we hope our customers will enjoy the new posters as much as the previous ones.”

Customers can expect to see the new series, which will reflect their survey responses, in the summer. As with the entirety of the “Ride Nice” courtesy campaign, the new posters will be produced in house, and printing them will be the agency’s only expense.

About a quarter of survey respondents chose to submit their own suggestions. The most popular subject was passenger noise, with customers noting behaviors such as phone conversations on the Quiet Cars and excessively loud snoring. Discourteous behavior with regard to seating was also commonly suggested, including riders pretending to be asleep so that they wouldn’t have to move their things and folks kneeing the back of the seat in front of them.

This campaign is just one more way we can try to be more customer-focused.  And, we want to try to help raise awareness about the need to be polite.  So, a few tips:

  • Treat others as you would like to be treated.
  • Help lead by example by practicing proper etiquette. Be the change you want to see.
  • Remember, you’re not alone.  Always consider your onboard behavior and try to do better.
 
And, please, ride nice!
 
 
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