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riding metra

COVID-19 Information
First Published - 04/05/2021 - 5:27PM

Due to COVID-19, Metra trains are operating on alternate schedules that we will update regularly to meet increasing demand. For the latest schedules, click hereFor information about Metra's response to the pandemic, click here.

Last Updated - 04/05/2021 - 5:30PM

Lost and Found

Lost Articles

Metra and its rail service providers are not responsible for articles left on trains or at stations. Call the numbers below to inquire about lost items.
 
Any Union Station train  312-322-4269  (Window 10 at Union Station)
Union Pacific trains             312-496-4751 (Lower Level of Ogilvie)
Rock Island trains                 312-322-6509 (LaSalle Street Station)
Metra Electric trains          312-322-7819 (Millennium Station)
 

Lost tickets/refund policy

You can check with the Lost and Found offices if you think you lost your ticket on the train. Chances of recovering it are much greater if you wrote your name and contact information on the ticket.
 
No refund or replacement ticket will be issued for lost, destroyed or stolen One-Way and 10-Ride Tickets and Weekend Passes, Saturday and Sunday Day Passes and Monthly Passes. Refunds for unused Monthly Passes are available per the guidelines here.
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