Metra is launching a new $10 All-Day Pass on June 1 and strongly encouraging customers to buy it in the Ventra app, giving them a “Touch Less, Pay Less” option to ride its trains safely and affordably. Click here for details.
Most Metra lines operating weekend service (except the Metra Electric) have temporarily changed to Sunday schedules for both Saturday and Sunday service. Saturday service on Metra’s SouthWest Service Line is suspended until further notice. The Metra Electric Line will continue to operate Saturday schedules on Saturdays and Sunday schedules on Sunday.
Per Gov Pritzker’s Executive Order, please wear a face covering while riding the train. Customers are required to wear a mask or face covering in public places when a six-foot social distance cannot be maintained. Help us keep everyone safe from COVID-19.
Please use the Ventra app to purchase tickets. The app can be downloaded free from the App Store or Google Play.
Last Updated - 05/20/2020 - 1:10PM
Lost and Found
Metra and its rail service providers are not responsible for articles left on trains or at stations. Call the numbers below to inquire about lost items.
Any Union Station train 312-322-4269 (Window 10 at Union Station)
Union Pacific trains 312-496-4751 (Lower Level of Ogilvie)
Rock Island trains 312-322-6509 (LaSalle Street Station)
Metra Electric trains 312-322-7819 (Millennium Station)
Lost tickets/refund policy
You can check with the Lost and Found offices if you think you lost your ticket on the train. Chances of recovering it are much greater if you wrote your name and contact information on the ticket.
No refund or replacement ticket will be issued for lost, destroyed or stolen One-Way and 10-Ride Tickets and Weekend and Monthly Passes. Refunds for unused Monthly Passes are available per the guidelines here.