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riding metra

Alternate Service Schedules
First Published - 03/19/2020 - 11:56AM

Metra will begin operating an alternate weekday schedule on Monday, March 23, to adjust for the reduced number of riders due to school closures, work-from-home mandates and other consequences of the coronavirus pandemic. The alternate schedules can be viewed here. There will be changes for every line except the Heritage Corridor, which will operate its normal schedule. Where we are able to, we will maintain the number of cars on trains to allow for social distancing. On a line-by-line basis, Metra is monitoring ridership and may further reduce service to meet the ridership demands. The reduced schedules will remain in effect until health officials deem the crisis has passed and/or ridership begins to return to normal. Metra will operate on regular weekend schedules. Please use the Ventra app to purchase tickets. The app can be downloaded free from the App Store or Google Play.

Last Updated - 04/01/2020 - 2:59PM

Lost and Found

Lost Articles

Metra and its rail service providers are not responsible for articles left on trains or at stations. Call the numbers below to inquire about lost items.
 
Any Union Station train  312-322-4269  (Window 10 at Union Station)
Union Pacific trains             312-496-4751 (Lower Level of Ogilvie)
Rock Island trains                 312-322-6509 (LaSalle Street Station)
Metra Electric trains          312-322-7819 (Millennium Station)
 

Lost tickets/refund policy

You can check with the Lost and Found offices if you think you lost your ticket on the train. Chances of recovering it are much greater if you wrote your name and contact information on the ticket.
 
No refund or replacement ticket will be issued for lost, destroyed or stolen One-Way and 10-Ride Tickets and Weekend and Monthly Passes. Refunds for unused Monthly Passes are available per the guidelines here.
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