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Elimination of Ticket-by-Internet program
First Published - 04/27/2018 - 10:24AM

Due to declining internet ticket sales, Metra is eliminating the Ticket-by-Internet program – which includes recurring orders and one-time sales of Monthly Passes and 10-Ride Tickets on its website. The last day to purchase a Monthly Pass (July) via this program will be June 20 and the last day to purchase a 10-Ride Ticket will be June 30. This action is part of a continuing effort by Metra to identify ways to reduce expenses. Please see alternate purchasing options here.

Last Updated - 05/14/2018 - 3:06PM

Strategic Plan

Metra has finalized its strategic plan, a critically important document that will guide the agency for years to come. During two successful rounds of public outreach in July and November of 2012, we received a significant amount of feedback from our key stakeholders: our board, our employees, our riders, and the public. These comments shaped our Mission and Vision statements, which the Metra Board voted to adopt in January 2013. We also used this feedback to develop a set of five Strategic Goals that will drive the agency’s activities. We’ve linked each of the five Goals with a set of initiatives, and measures to evaluate our progress.

All of these elements are laid out in our strategic plan, titled “On Track to Excellence.” This document will guide Metra’s work plan for the next five years.

Metra received a number of thoughtful comments on the draft plan from the public and other stakeholders, and the final plan reflects this input. The final plan was adopted by the Metra Board on November 10, 2017.

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