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Elimination of Ticket-by-Internet program
First Published - 04/27/2018 - 10:24AM

Due to declining internet ticket sales, Metra is eliminating the Ticket-by-Internet program – which includes recurring orders and one-time sales of Monthly Passes and 10-Ride Tickets on its website. The last day to purchase a Monthly Pass (July) via this program will be June 20 and the last day to purchase a 10-Ride Ticket will be June 30. This action is part of a continuing effort by Metra to identify ways to reduce expenses. Please see alternate purchasing options here.

Last Updated - 05/14/2018 - 3:06PM

Moving Metra mobile tickets to a new smartphone and retrieving tickets from lost/stolen devices

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Moving tickets from one device to another

When you buy a mobile ticket for riding Metra, it's stored on the device you used to buy it.

If you bought your tickets while logged in, however, you can move them to a new device (such as when upgrading to a new phone). When you do this, all tickets on the device you're moving tickets from will be moved to the new device.

If you have both devices (the one the tickets are on and the one you want to move your tickets to) handy, you can do this from the My Metra Tickets page on the Ventra website.

If your phone or device has been lost or stolen, call Ventra Customer Service at 1-877-NOW-VENTRA (877-669-8368)—a Ventra representative can invalidate tickets on a lost device and make them available to you on your new one right over the phone.

More information about doing this can be found here.

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