| Contact | Call | For |
|---|---|---|
| Customer Service | 312-322-6777 Weekdays 8 a.m. to 5 p.m. |
Questions about schedule information and comments pertaining to service-related issues |
| Group Travel | 312-322-6772 | Information or to make reservations for pre-arranged travel for groups of 25 people or more. Available on weekends, holidays, and off-peak weekday hours |
| Ticket Services | 312-322-6517 Weekdays 8 a.m. to 5 p.m. |
Ticket order status/inquires and information |
| Revenue Accounting | 312-542-8398 | Ticket refund information |
|
Human Resources
|
312-322-8901 | All HR matters |
| Elevator Status Hotline | 312-322-6925 | Information about elevator status at accessible rail stations |
| Office of the Board | 312-542-8381 | Matters regarding Board of Directors' meetings Please click here to send an email |
| Media Relations | 312-322-6776 | Media personnel only to contact Metra regarding news/press inquiries, including after hours |
| Marketing | 312-322-6740 | Advertising on Metra property (Metra trains, station platforms, etc.) |
| Contracts | filming @metrarr.com | Filming/Photography Requests (Requests to use Metra trains and facilities for film, television/cable, and photography productions) |
| FOIA | 312-663-3642 | Freedom of Information Act (Requests for public information records of Metra) |
| Real Estate Department | 312-542-8189 | 1) Parking matters (Questions/concerns regarding parking on the Metra system) 2) Real Estate matters (Sales, leasing, acquisitions, easements and rights-of-entry) |
| Procurement | 312-542-8357 | Assistance for My Metra for Business account holders in downloading IFBs and RFPs. |
| Metra Police | 312-322-2800 | Police emergency matters |
| Accessibility, ADA issues and complaints | 312-322-6766 |
Information and questions related to Accessibility and ADA Issues |
| Community Affairs Department | 312-322-6753 | Information and questions related to Community Affairs |
