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Coronavirus information
First Published - 06/07/2020 - 2:04PM

Metra trains are operating on alternate weekday and weekend schedules posted here, with no weekend service on the North Central Service, Southwest Service, Heritage Corridor and the Blue Island Branch of the Metra Electric Line. For all other information relating to Metra's response to the pandemic, click here.

Last Updated - 08/10/2020 - 12:04PM

Contact Directory


Contact Call For
Customer Service 312-322-6777
Weekdays 8 a.m. to 5 p.m.
Questions about schedule information and comments pertaining to service-related issues
Group Travel 312-322-6772 Information or to make reservations for pre-arranged travel for groups of 25 people or more.  Available on weekends, holidays, and off-peak weekday hours
Ticket Services 312-322-6517
Weekdays 8 a.m. to 5 p.m.

Ticket order status/inquires and information

Revenue Accounting 312-542-8398 Ticket refund information
Human Resources
312-322-8901 All HR matters
Elevator Status Hotline 312-322-6925 Information about elevator status at accessible rail stations
Office of the Board 312-542-8381 Matters regarding Board of Directors' meetings
Please click here to send an email
Media Relations 312-322-6776 Media personnel only to contact Metra regarding news/press inquiries, including after hours
Marketing 312-322-6740 Advertising on Metra property (Metra trains, station platforms, etc.)
Contracts filming Filming/Photography Requests (Requests to use Metra trains and facilities for film, television/cable, and photography productions)
FOIA 312-663-3642 Freedom of Information Act (Requests for public information records of Metra)
Real Estate Department 312-542-8189 1) Parking matters (Questions/concerns regarding parking on the Metra system)
2) Real Estate matters (Sales, leasing, acquisitions, easements and rights-of-entry)
Procurement 312-542-8357 Assistance for My Metra for Business account holders in downloading IFBs and RFPs.
Metra Police 312-322-2800 Police emergency matters
Accessibility, ADA issues and complaints 312-322-6766

Information and questions related to Accessibility and ADA Issues

Community Affairs Department 312-322-6753 Information and questions related to Community Affairs


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