After a successful six-month test using 12 railcars on all lines, Metra installed free cellular Wi-Fi hotspots on 50 more cars in late 2016.
The decision to continue and expand the Wi-Fi program was made after a majority of customers in an online survey said they were satisfied with the quality of the connection during the test, which began in February 2016. In addition, a majority of survey respondents also indicated that the onboard Wi-Fi service met their expectations. The test was intended to determine whether the hotspot technology could provide free and dependable internet access to customers at an affordable cost to Metra.
To further enhance the agency’s customer connectivity options, Metra in 2015 completed installation of charging stations at all five downtown stations and implemented free Wi-Fi in the waiting areas.