Reasonable Accomodation/Modification Requests
Effective July 13, 2015, the Federal Department of Transportation revised the rules under the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973. Learn more about Reasonable Accomodation/Modification Requests.
ADA Complaint Form
Metra is committed to ensuring our implementation of public transportation services is fully compliant with Title II of the Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973.
Any person who believes there may be either a: 1) ACCESSIBILITY (e.g., physical barriers) or 2) DISCRIMINATION BASED ON DISABILITY issue may use this form to register their complaint. When submitted, this complaint will go directly to Metra’s Accessibility Project Manager for review and response.
Metra Rider's Guide & Stations Guide for Customers with Disabilities
View Rider's Guide & Stations Guide for Customers with Disabilities here.
Senior citizen/disability fares
RTA Travel Training Program
Metra Stations Guide
Station Accessibility and Maps
Metra currently has 185 fully accessible stations, 13 partially accessible stations and 44 inaccessible stations. Customers who use wheelchairs at partially accessible stations will be able to access train platforms from the street. However, ramps, ticket windows, buildings and shelters may not fully conform to ADA guidelines. These stations are designated as partially accessible so as not to deter customers from facilities which may be usable. View station accessability designations here.
To check the level of accessibility at stations, click on maps of the following regions: North, West and South.
Customers can click here to view the level of accessibility for the station they plan to use.
Your comments are welcome
What is P-8?
What are the rules for P-8?
- The origin or destination must be within ½ mile of a non-accessible Metra station. This is called the qualifying station.
- Travel is allowed only to or from the next accessible station on the same line.
- If an accessible bus or train operates within ½ mile of the qualifying station to or from the next accessible Metra station, the trip is not eligible.
Examples of eligible and non-eligible trips
- Most trips within the city of Chicago are not eligible since all of Chicago is within ½ mile of an accessible bus line most of the time. There are, however, very limited exceptions.
- For example, because the accessible (#1 Indiana) bus does not operate weekday evenings after the rush hour or on weekends, P-8 service is eligible on parts of the South Shore Line to the McCormick Place Station during those periods.
- Trips from Main Street Station in Evanston to Rogers Park Station are eligible because CTA buses do not go to Metra's Roger Park Station. Trips to Central Street Station from Main Street Station are eligible only between 7 p.m. and 7 a.m. since a CTA bus operates during the day.
- Trips from Oak Park Station are not eligible since CTA's Green Line runs downtown.
ADA Advisory Committee
The purpose of the Committee is to provide Metra with recommendations on Metra's compliance with the Americans with Disabilities Act (ADA), facilitate a dialogue between Metra and the disability community, and increase the use of Metra's services by people with disabilities.