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Reports & Documents

Most lines to operate with modified Sunday schedules through June 7
First Published - 05/31/2020 - 9:22PM

Through Sunday, June 7, Metra will be operating a modified Sunday schedule with the last late night inbound train and last late night outbound train cancelled. There will be no service on the SouthWest Service, Heritage Corridor or North Central Service lines. Riders are advised that more trains could be cancelled during the day depending on circumstances; we will be closely monitoring events and our priority will be the safety of our passengers, employees and our system. Please pay attention to this website for the latest updates.

Sunday schedules can be viewed on these timetables: Metra Electric   Rock Island    BNSF     UP West   Milwaukee District West    Milwaukee District North    UP North     UP Northwest (the last train on the UP Northwest Line will leave downtown at 10:30 p.m. instead of 11:30 p.m.)

We hope to be able to expand service to our alternate schedules posted here next week if possible.

Last Updated - 06/03/2020 - 4:21PM

Surveys

  • Customer Satisfaction Report (Summer 2015)
    The Customer Satisfaction survey focused on customer satisfaction with respect to many service attributes including information and communications with passengers, service and performance quality, personnel, personal preferences, and demographics.
  • Customer Satisfaction Report (Spring 2014)
    The Customer Satisfaction survey focused on customer satisfaction with respect to many service attributes including information and communications with passengers, service and performance quality, personnel, personal preferences, and demographics.
  • 2011 Regional Transportation Authority Customer Satisfaction Study

The 2011 Regional Transportation Authority Customer Satisfaction Survey summarizes the aggregated regional findings of the 2011 RTA Customer Satisfaction studies conducted on behalf of CTA, Metra, and Pace. The Pace study was conducted in the spring of 2011 and the CTA and Metra studies were conducted in the fall and early winter of 2011. The combined results of these surveys help to evaluate RTA, and Metra, system performance and to prioritize future service adjustments with regional mobility and accessibility in mind.

- RTA Regional Report

- Metra Report

The 2005 Metra Rider Survey provided Metra with a continuum of data about its customer base, permitting the agency to monitor and address subtle and dynamic changes in its market, demographic profiles of its riders, and real or perceived concerns about the quality of service. In addition to quality of service and socio-demographic information, Metra was also seeking updated information about how its customers get to the Metra stations and how they get from the stations to their final destinations (modes of access and egress).

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