Metra customers who receive a new phone this holiday season are reminded that they must manually transfer the Metra mobile tickets purchased via the Ventra App from their old phone to their new phone.
Metra tickets purchased with the Ventra App are downloaded only to one phone and not to a user’s account, so that the tickets cannot be shared with others. When a customer purchases a new phone, he or she must manually move their stored tickets from the old phone to the new phone.
To move the tickets, have the old and new phones handy. Click on this page and follow the instructions. You'll have to log in to your Ventra account. Customers will need to sync the Ventra App on both phones to complete the transfer.
Customers who do not have their old device will need to complete the transfer by calling a Ventra customer service agent at 877-669-8368. Customers will need their new phone, as well as their Ventra account information, to transfer their tickets.
One-Way and 10-Ride Tickets that have already been launched cannot be moved; however, unused tickets can be. Monthly Passes that have already been launched can be moved only once.