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Alternate Service Schedules
First Published - 03/19/2020 - 11:56AM

Metra will begin operating an alternate weekday schedule on Monday, March 23, to adjust for the reduced number of riders due to school closures, work-from-home mandates and other consequences of the coronavirus pandemic. The alternate schedules can be viewed here. There will be changes for every line except the Heritage Corridor, which will operate its normal schedule. Where we are able to, we will maintain the number of cars on trains to allow for social distancing. On a line-by-line basis, Metra is monitoring ridership and may further reduce service to meet the ridership demands. The reduced schedules will remain in effect until health officials deem the crisis has passed and/or ridership begins to return to normal. Metra will operate on regular weekend schedules. Please use the Ventra app to purchase tickets. The app can be downloaded free from the App Store or Google Play.

Last Updated - 04/01/2020 - 2:59PM

Glencoe ticket office to close October 11

(August 20, 2018) - 

Due to declining on-site ticket sales at the Glencoe Station on the UP North Line, Metra today announced that Union Pacific Railroad will staff the station with a ticket agent only on select dates until Oct. 11, when the ticket office  will close permanently.

The ticket office will be open Aug. 30 and 31, Sept. 4, 27 and 28 and Oct. 1, 2 and 11.

Ticket sales have declined at many Metra stations as passengers have switched to mobile purchasing. Although the ticket office is closing, passengers will continue to have access to the station facilities. The ticket agent position is being eliminated through attrition.

The station only sold 842 tickets during July, the lowest amount of any outlying station on the three lines owned and operated by Union Pacific. The station serves about 700 customers a day.

On days when the ticket office is closed, and after Oct. 11, customers boarding in Glencoe can use cash to purchase a One-Way Ticket on board from a conductor at no extra cost. In addition, customers can purchase tickets from an agent or vending machine at all five downtown stations or through the free Ventra App, available in the App Store and Google Play. About 43 percent of Metra customers are now buying tickets via the app.

On-site ticket sales were previously eliminated at the Clarendon Hills, Riverside, Brookfield and Stone Avenue stations on the BNSF Line; the Mokena, 111th Street/Morgan Park, 91st, 95th and 99th Street stations on the Rock Island Line; the Bensenville Station on the Milwaukee District West Line; the 57th Street Station on the Metra Electric Line; the Hubbard Woods, Kenilworth and Lake Bluff stations on the UP North Line; the Harvard Station on the UP Northwest Line; and the Oak Park Station on the UP West Line. All of the ticket agent positions were eliminated through attrition.



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