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Newsroom

96 percent of Metra trains arrived on time in August

(September 13, 2017) - 

Metra in August posted an on-time performance rate of 96 percent, exceeding its goal for the 30th  consecutive month, and also exceeding the five-year average for the month of August of 95.6 percent.

Metra’s goal is to operate at least 95 percent of its trains on time. Like the rest of the U.S. commuter railroad industry, Metra considers a train to have operated on time if it reaches its final destination within five minutes and 59 seconds of its scheduled arrival.

“We continue to strive every day to improve our performance while keeping safety as our number one focus,” said Metra Executive Director/CEO Don Orseno. “Reliability is a key reason why our customers continue to ride Metra and we can always do more to enhance service.”

In August, 731 of 18,296 trains were tardy by six minutes or more. The most common causes for delays were related to signal/switch failure, increased passenger loadings and track construction. Mechanical failures and freight interference were other major causes of Metra train delays in August. 

Cause

Primary

Secondary

Total

Rank

Signal/Switch Failure  

102

30

132

1

Passenger Loading

100

13

113

2

Track Construction

72

15

87

3

Mechanical

29

56

85

4

Freight

57

17

74

5

Obstruction/Debris

26

27

53

6

Right-of-Way Accidents

21

22

43

7

Human Error

28

15

43

7

Sick/Injured/Unruly Passengers

22

8

30

9

Other

17

13

30

9

Lift Deployment

19

4

23

11

Passenger Train Interference

15

1

16

12

Weather

2

0

2

13

Catenary Failure

0

0

0

14

Total

510

221

731

 

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