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Elimination of Ticket-by-Internet program
First Published - 04/27/2018 - 10:24AM

Due to declining internet ticket sales, Metra is eliminating the Ticket-by-Internet program – which includes recurring orders and one-time sales of Monthly Passes and 10-Ride Tickets on its website. The last day to purchase a Monthly Pass (July) via this program will be June 20 and the last day to purchase a 10-Ride Ticket will be June 30. This action is part of a continuing effort by Metra to identify ways to reduce expenses. Please see alternate purchasing options here.

Last Updated - 05/14/2018 - 3:06PM

95.2 percent of Metra trains arrived on time in November

(December 13, 2017) - 

Metra in November posted an on-time performance rate of 95.2 percent, exceeding its goal for the 33nd consecutive month.

Metra’s goal is to operate at least 95 percent of its trains on time. Like the rest of the U.S. commuter railroad industry, Metra considers a train to have operated on time if it reaches its final destination within five minutes and 59 seconds of its scheduled arrival.

“We are pleased to report that we have met our on-time performance goal for the 33rd  consecutive month,” said Metra CEO/Executive Director Don Orseno. “We remain committed to working as hard as we can to deliver our customers to their destinations safely and on time.”

In November, 795 of 16,458 trains were tardy by six minutes or more. The most common causes for delays were related to track construction, freight interference and signal/switch failure. 

Cause

Primary

Secondary

Total

Rank

Track Construction  

83

45

128

1

Freight

83

32

115

2

Signal/Switch Failure

70

40

110

3

Human Error

50

37

87

4

Mechanical

29

56

85

5

Right-of-Way Accidents

6

64

70

6

Obstruction/Debris

27

20

47

7

Passenger Loading

30

12

42

8

Lift Deployment

23

4

27

9

Sick/Injured/Unruly Passengers

15

11

26

10

Other

12

12

24

11

Weather

20

2

22

12

Passenger Train Interference

11

1

12

13

Catenary Failure

0

0

0

14

Total

459

336

795

 

 

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