Title VI Complaint Process

Any person who believes he or she has been subject to discrimination under Title VI on the basis of race, color or national origin may file a Title VI complaint with Metra within 180 days from the date of the alleged discrimination. Metra reserves the right to reject complaints not timely filed.

Complaints may be filed with Metra in writing and be addressed to:

Metra Office of Diversity & Civil Rights
Attn: Title VI Manager
547 W. Jackson, Blvd. 5-W
Chicago, IL  60661
312-322-8093 fax

Complaints may also be sent via e-mail to: metradbe@metrarr.com

Click here to download the Title VI complaint form.

In cases where the complainant is unable or incapable of providing a written statement, but wishes Metra to investigate alleged discrimination, a verbal complaint of discrimination may be made to Metra. A complaint must, however be signed by the complainant or his/her representative in order for Metra to proceed with an investigation.

A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights,1200 New Jersey Avenue SE, Washington, DC 20590.

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