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Alternate Service Schedules
First Published - 03/19/2020 - 11:56AM

Metra will begin operating an alternate weekday schedule on Monday, March 23, to adjust for the reduced number of riders due to school closures, work-from-home mandates and other consequences of the coronavirus pandemic. The alternate schedules can be viewed here. There will be changes for every line except the Heritage Corridor, which will operate its normal schedule. Where we are able to, we will maintain the number of cars on trains to allow for social distancing. On a line-by-line basis, Metra is monitoring ridership and may further reduce service to meet the ridership demands. The reduced schedules will remain in effect until health officials deem the crisis has passed and/or ridership begins to return to normal. Metra will operate on regular weekend schedules.

Last Updated - 03/23/2020 - 8:32AM

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Title VI Complaint Process

Any person who believes he or she has been subject to discrimination under Title VI on the basis of race, color or national origin may file a Title VI complaint with Metra within 180 days from the date of the alleged discrimination. Metra reserves the right to reject complaints not timely filed.

Complaints may be filed with Metra in writing and be addressed to:

Metra Office of Business Diversity & Community Relations
Attn: Title VI Manager
547 W. Jackson, Blvd.
Chicago, IL  60661
312-322-8093 fax

Complaints may also be sent via e-mail to: metradbe@metrarr.com

A PDF copy of the Title VI Complaint Form can be downloaded in the following languages:

In cases where the complainant is unable or incapable of providing a written statement, but wishes Metra to investigate alleged discrimination, a verbal complaint of discrimination may be made to Metra. A complaint must, however be signed by the complainant or his/her representative in order for Metra to proceed with an investigation.

A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.

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