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Alternate Service Schedules
First Published - 03/19/2020 - 11:56AM
  • At least at the start of June, Metra will continue operating the current alternate weekday schedules on all lines. Most Metra lines operating weekend service (except the Metra Electric) have temporarily changed to Sunday schedules for both Saturday and Sunday service. Saturday service on Metra’s SouthWest Service Line is suspended until further notice. The Metra Electric Line will continue to operate Saturday schedules on Saturdays and Sunday schedules on Sunday.
  • Metra is launching a new $10 All-Day Pass on June 1 and strongly encouraging customers to buy it in the Ventra app, giving them a “Touch Less, Pay Less” option to ride its trains safely and affordably. Click here for details.
  • For more information about Metra's COVID-19 response and service, please go to our update page.
Last Updated - 05/28/2020 - 3:49PM

Title VI Complaint Process

Any person who believes he or she has been subject to discrimination under Title VI on the basis of race, color or national origin may file a Title VI complaint with Metra within 180 days from the date of the alleged discrimination. Metra reserves the right to reject complaints not timely filed.

Complaints may be filed with Metra in writing and be addressed to:

Metra Office of Diversity & Business Enterprise
Attn: Title VI Manager
547 W. Jackson, Blvd.
Chicago, IL  60661
312-322-8093 fax

Complaints may also be sent via e-mail to: metradbe@metrarr.com

A PDF copy of the Title VI Complaint Form can be downloaded in the following languages:

In cases where the complainant is unable or incapable of providing a written statement, but wishes Metra to investigate alleged discrimination, a verbal complaint of discrimination may be made to Metra. A complaint must, however be signed by the complainant or his/her representative in order for Metra to proceed with an investigation.

A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.

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