New Riders

Welcome to Metra, the commuter rail system serving the Chicago area. Metra has 11 lines with 241 stations radiating from downtown Chicago to the six-county area of northeast Illinois. Trains run frequently during rush hour and about every hour during off-peak times. We created this New Riders Guide for those who are new to the Metra system or who want to get reacquainted with it.

Some Basics
Metra's website makes it quick and easy to find out which line best fits your destination and your schedule. If you don't know which line is closest to you, don't worry, just click on the "Find My Station" link on our homepage.  You'll be guided first to the nearest station and line, and then to more detailed information about schedules and fares between that station and your destination. You can even buy tickets online with a credit or debit card or you can use your android or smartphone to buy any type of Metra ticket with a Ventra account. Get the FREE app at the App Store and Google Play. If you already know which station you want to use, click on "Know Your Line?" and follow the online prompts to more information.

Schedules vary depending on the day of the week you plan to travel. Sunday schedules are in effect on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.

Your Fare
Metra operates a distance-based fare system consisting of twelve fare zones. Riders are charged based on the number of zones they travel through. Regular one-way fares to downtown Chicago range from $3.50 from the closest zone, Zone A, to $10.50 from the farthest, Zone M.

Our website gives you all the tools you need to plan your trip, but iIf you prefer to speak with a live voice, you can call our Passenger Services Department at 312-322-6777 weekdays from 8 a.m. until 5 p.m. or the Travel Information Center, evenings and weekends, at 312-836-7000. They'll be happy to answer your questions.

Purchasing Tickets
Metra offers a few different ticket options including Monthly Tickets (unlimited travel between fare zones indicated on ticket), 10-Ride Tickets (ten, one-way rides), One-Way Tickets (a single, one-way ride), and an unlimited ride $8 Weekend Pass. Metra also has fare programs for seniors, customers with disabilities, families, students and children. For detailed information regarding all of Metra's fare programs, please visit the Tickets page.

There are several ways to purchase tickets:

Website
Monthly Passes and 10-Ride Tickets can be purchased here and mailed to you.

Ticket Sales Clerk
All ticket types may be purchased at stations where a ticket agent is on duty. Cash and checks (in the amount of $10 or more) are accepted. Credit cards are also accepted at stations.

Mobile Phone
Buy any type of Metra ticket directly from your Android or Smartphone with a Ventra account. Download the FREE app at the App Store and Google Play.

On The Train
One-Way Tickets can be purchased on the train. However, if a sales clerk was on duty at your time of boarding, a service fee of $5 will be charged for purchasing a ticket on the train.

Senior Citizen/Disability Fares

Senior citizens 65 or older, customers with disabilities, and Medicare cardholders who have an RTA-issued Reduced Fare Permit are eligible for a reduced fare ticket. If you are enrolled in the Illinois Circuit Breaker program and have an RTA-issued Ride Free Circuit Permit, you are eligible to ride free. If you are not in possession of a RTA Reduced Fare Card you must contact the RTA to apply (312) 913-3110.

Metra Electric riders: The credit card vending machines sell only full fare tickets. RTA Reduced Fare Permit-holders who purchase tickets can receive a rate adjustment at one of the downtown station ticket windows.

Riding the Train
Be sure to arrive at the station early so that you have time to park your car and purchase your ticket. If ticket agent is not at the station when you board, you can buy a ticket on the train from a conductor without penalty, or you can buy a ticket on your android or smartphone with a Ventra account. Download the FREE app at the App Store or Google Play. When the train arrives, simply get on board, find a seat and place your ticket in the metal clip in front of you. (If you are riding on the upper level, the clip is on the side of the privacy panel.) Let the conductor know it's your first time traveling aboard Metra, and they'll be happy to help you if you have any questions or concerns about your trip. Announcements are made before each stop. When you hear the message announcing the approach of your stop, pick up your ticket and any items you brought with you and head to the vestibule to disembark at your final destination. Customers who are hearing impaired may want to notify a conductor of their stop during ticket collection.

Helpful Information

· All Metra's train lines are fully accessible. Most stations are also fully accessible or have partial ADA accessibility. If you are in need of assistance, you should call ahead to check the level of accessibility at the stations you plan to use, or go to the Accessibility page for a list.

· Monthly permit and daily fee parking is available at most stations. However, Metra does not administer permit parking at the stations. Each township, municipality or city in which the station is located has different parking rules and regulations. For further information, see the appropriate station's section on this site.

· We offer reduced rates for groups of 25 or more. To find out about our Group Travel call a Group Travel representative at 312-322-6772 weekdays from 8 a.m. to 4:30 p.m. Please be advised that your group's payment must be received at least two weeks prior to your trip.

We welcome your suggestions. If you have additional questions or comments about how we can further improve our service, please call or write:

Metra Passenger Services
312-322-6777
547 W. Jackson Boulevard, 14th Floor
Chicago IL 60661

Or join the conversation online at:

Like us on Facebook: Metra

Follow us on Twitter: @Metra


Thank you for your interest in Metra. We look forward to welcoming you aboard.

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