LOST TICKETS/REFUND POLICY (Effective February 1, 2016)
Refunds for monthly tickets are available as per the following guidelines. No refund or replacement ticket will be issued for lost, destroyed or stolen one-way, 10-ride, weekend or monthly tickets.
MONTHLY TICKETS: (Subject to a $5 handling fee if returned after the first day of the month)
All monthly tickets, regardless of method of payment, will be refunded on a percentage basis depending on the date returned with 100% refunded on or before Day 1 of the month for which the ticket is valid, 85% refunded on Day 2. The amount refunded continues to be reduced by 5% for every day thereafter until close of business on Day 18 of the month at which time no refund is permitted. Any monthly ticket, other than a Ticket by Mail ticket, purchased using a debit/credit card may be processed for refund at any ticket sales location, provided that the customer presents the ticket, the purchase receipt and the same debit/credit card used for the purchase. Tickets purchased through an employer sponsored fare media program are eligible for credit through the employer’s program manager. Tickets purchased with an RTA Fare Check are non-refundable due to current tax laws.
Metra Mobile Monthly Tickets
Please call 312-542-8398. Your ticket will be deactivated and refund processed following the formula above.
MONTHLY TICKET REFUNDS AVAILABLE VIA MAIL:
Any eligible monthly ticket may be submitted to our Revenue Accounting Department for refund. All monthly tickets paid with cash, check, traveler’s checks, gift certificates, etc., ordered via our Ticket by Mail program, or by mixed tender type (more than one form of payment) must be forwarded to our accounting office for processing. The form required to initiate a refund for unused or partially used monthly tickets can be found here, in the “Frequently Asked Questions” section of our website, or be obtained from any ticket sales location. Mail the refund form request, along with the tickets, to: Metra Revenue Accounting Department Attn: Refunds – 547 W. Jackson Blvd. Chicago, IL 60661.
Union Pacific Customers:
To submit TBM payments for tickets purchased from the Union Pacific, please use the following address:
33321 Collection Center Drive, Chicago, IL 60693-0333. You may also continue to use the drop boxes in the Ogilvie Transportation Center for payments, and can make payments at any Metra station.
IF YOU CURRENTLY PAY YOUR ACCOUNT WITH AN ONLINE BANKING SERVICE, YOU WILL NEED TO CHANGE THE NAME AND MAILING ADDRESS ON YOUR ACCOUNT TO THE FOLLOWING:
METRA 33321 COLLECTION CENTER DRIVE CHICAGO, IL 60693-0333
Ventra LinkUp and PlusBus cards are not eligible for refunds.
Ventra Customer Service: 877-669-8368
Other Tickets -
Weekend tickets are non-refundable.
One-Way tickets are non-refundable and valid for 90 days (including the date of purchase).
10-Ride tickets are non-refundable and valid for 1 year from date of purchase.
Metra and its rail service providers are not responsible for articles left on trains or at stations. Call the numbers below to inquire about lost items.