Lost & Found

LOST TICKETS/REFUND POLICY (Effective February 1, 2015)
Refunds for monthly tickets are available as per the following guidelines. No refund or replacement ticket will be issued for lost, destroyed or stolen one-way, 10-ride, weekend or monthly tickets.

MONTHLY TICKETS: (Subject to a $5 handling fee if returned after the first day of the month)

All monthly tickets, regardless of method of payment, will be refunded on a percentage basis depending on the date returned with 100% refunded on or before Day 1 of the month for which the ticket is valid, 85% refunded on Day 2. The amount refunded continues to be reduced by 5% for every day thereafter until close of business on Day 18 of the month at which time no refund is permitted. Any monthly ticket, other than a Ticket by Mail ticket, purchased using a debit/credit card may be processed for refund at any ticket sales location, provided that the customer presents the ticket, the purchase receipt and the same debit/credit card used for the purchase. Tickets purchased through an employer sponsored fare media program are eligible for credit through the employer’s program manager.  Tickets purchased with an RTA Fare Check are non-refundable due to current tax laws.

Any eligible monthly ticket may be submitted to our Revenue Accounting Department for refund. All monthly tickets paid with cash, check, traveler’s checks, gift certificates, etc., ordered via our Ticket by Mail program, or by mixed tender type (more than one form of payment) must be forwarded to our accounting office for processing. The form required to initiate a refund for unused or partially used monthly tickets can be found here, in the “Frequently Asked Questions” section of our website, or be obtained from any ticket sales location. Mail the refund form request, along with the tickets, to: Metra Revenue Accounting Department Attn: Refunds – 547 W. Jackson Blvd. Chicago, IL 60661.

Union Pacific Customers: To expedite the refund process or submit TBM payments for tickets purchased from the Union Pacific, please use the following address: Union Pacific Passenger Accounting, P.O. Box 617763 Chicago, IL 60661.

Ventra LinkUp and PlusBus cards are not eligible for refunds.

Ventra Customer Service: 877-669-8368

Other Tickets -
Weekend tickets are non-refundable.

One-Way tickets are non-refundable and valid for 90 days (including the date of purchase).

10-Ride tickets are non-refundable and valid for 1 year from date of purchase. 

Lost Articles:
Metra and its rail service providers are not responsible for articles left on trains or at stations. Call the numbers below to inquire about lost items.

Any Union Station trains312-322-4269
Union Pacific trains312-496-4751
Rock Island trains312-322-8957
Metra Electric trains312-322-7819