Lost & Found

Lost Tickets/Refund Policy (Effective February 1, 2013):
Refunds for unused and unexpired tickets are available as per the following guidelines. No refund or replacement ride will be permitted when tickets have been lost, destroyed, stolen or unaccounted for on the day of travel.

All Ten-Ride tickets purchased November 17, 2012 through January 31, 2013 will be valid for travel only through February 28, 2013. Unused Ten-Ride tickets purchased during this time can be used towards a purchase of greater value for one year from the date of sale or refunded (within three months of the date of purchase) with the $5 handling fee waived.

Any eligible ticket may be submitted to our Revenue Accounting Department for refund. All tickets paid with cash, check, traveler’s checks, gift certificates, etc., ordered via our Ticket by Mail program, or by mixed tender type (more than one form of payment) must be forwarded to our accounting office for processing. The form required to initiate a refund for unused or partially used tickets can be found here, in the “Frequently Asked Questions” section of our website, or be obtained from any ticket sales location. Mail the refund form request, along with the tickets, to: Metra Revenue Accounting Department Attn: Refunds – 547 W. Jackson Blvd. Chicago, IL 60661.

Union Pacific Customers: To expedite the refund process or submit TBM payments for tickets purchased from the Union Pacific, please use the following address: Union Pacific Passenger Accounting, P.O. Box 617763 Chicago, IL 60661.

The following tickets may be refunded by a ticket sales agent at any ticket selling location. Cash refunds will not be given for tickets originally purchased with a debit/credit card; please note the requirements for each type.

Ten-Ride Tickets: (Refunds only available within the first three months from date of purchase and subject to a $5 handling fee).

-Full refunds are available on unused and unexpired tickets if they were purchased using a debit/credit card either at a ticket window or via Ticket by Internet. For tickets purchased at a ticket window, the customer must submit the purchase receipt and the same debit/credit card used for purchase.

For tickets purchased via the Ticket by Internet program, customer must provide the e-mail shipment confirmation, which contains the last four digits of the credit card used and the same credit/debit card.

Partially used refund calculation: The cost of a one-way for the specific zone-pair combination will be deducted for each ride taken.

Monthly Tickets: (Subject to a $5 handling fee if returned after the first day of the month)

-Any monthly ticket, other than a Ticket by Mail ticket, purchased using a debit/credit card may be processed for refund at any ticket sales location, provided that the customer presents the purchase receipt and the same debit/credit card used for the purchase. All monthly tickets, regardless of method of payment, will be refunded on a percentage basis depending on the date returned with 100% refunded on or before Day 1 of the month for which the ticket is valid, 85% refunded on Day 2. The amount refunded continues to be reduced by 5% for everyday thereafter until close of business on Day 18 of the month at which time no refund is permitted.

The Metra monthly magnetic swipe Link Up transit card and PlusBus fare programs with CTA and Pace are not eligible for refunds unless they are returned prior to the beginning of the month for which they are valid. Pace 10-Ride tickets are non-refundable.

Other Tickets:
Weekend tickets are non-refundable.
One-Way tickets are non-refundable and valid for 14 days (including the date of purchase).
Tickets purchased with an RTA Fare Check are non-refundable due to current tax laws.
Tickets purchased through an employer sponsored fare media program are eligible for credit through the employer’s program manager.

Lost Articles
Metra and its rail service providers are not responsible for articles left on trains or at stations. Call the numbers below to inquire about lost items.

Any Union Station trains312-322-4269
Union Pacific trains312-496-4751
Rock Island trains312-322-8957
Metra Electric trains312-322-7819