Lost Tickets/Refund Policy (Effective February 1, 2014):
Refunds for unused and unexpired tickets are available as per the following guidelines. No refund or replacement ticket will be issued for lost, destroyed or stolen tickets.
REFUNDS AVAILABLE VIA MAIL:
Any eligible ticket may be submitted to our Revenue Accounting Department for refund. All tickets paid with cash, check, traveler’s checks, gift certificates, etc., ordered via our Ticket by Mail program, or by mixed tender type (more than one form of payment) must be forwarded to our accounting office for processing. The form required to initiate a refund for unused or partially used tickets can be found here, in the “Frequently Asked Questions” section of our website, or be obtained from any ticket sales location. Mail the refund form request, along with the tickets, to: Metra Revenue Accounting Department Attn: Refunds – 547 W. Jackson Blvd. Chicago, IL 60661.
Union Pacific Customers: To expedite the refund process or submit TBM payments for tickets purchased from the Union Pacific, please use the following address: Union Pacific Passenger Accounting, P.O. Box 617763 Chicago, IL 60661.
REFUNDS AVAILABLE AT A TICKET SALES LOCATION:
The following tickets may be refunded by a ticket sales agent at any ticket selling location. No matter the original tender type, Metra does not issue cash refunds. Cash refunds will not be given for tickets originally purchased with a debit/credit card; please note the requirements for each type.
Ten-Ride Tickets: (Refunds only available within the first three months from date of purchase and subject to a $5 handling fee).
Refunds are available on unused and unexpired Ten-Ride tickets provided they were purchased using a debit/credit card either at a ticket window or via Ticket by Internet. For tickets purchased at a ticket window, the customer must submit the purchase receipt and the same debit/credit card used for purchase.
For tickets purchased via the Ticket by Internet program, customer must provide the e-mail shipment confirmation, which contains the last four digits of the credit card used and the same credit/debit card.
Partially used refund calculation: The cost of a one-way for the specific zone-pair combination will be deducted for each ride taken.
Monthly Tickets: (Subject to a $5 handling fee if returned after the first day of the month)
Any monthly ticket, other than a Ticket by Mail ticket, purchased using a debit/credit card may be processed for refund at any ticket sales location, provided that the customer presents the purchase receipt and the same debit/credit card used for the purchase. All monthly tickets, regardless of method of payment, will be refunded on a percentage basis depending on the date returned with 100% refunded on or before Day 1 of the month for which the ticket is valid, 85% refunded on Day 2. The amount refunded continues to be reduced by 5% for everyday thereafter until close of business on Day 18 of the month at which time no refund is permitted.
Ventra LinkUp and PlusBus cards are not eligible for refunds.
Ventra Customer Service: 877-669-8368
Weekend tickets are non-refundable.
One-Way tickets are non-refundable and valid for 14 days (including the date of purchase).
Tickets purchased with an RTA Fare Check are non-refundable due to current tax laws.
Tickets purchased through an employer sponsored fare media program are eligible for credit through the employer’s program manager.
Metra and its rail service providers are not responsible for articles left on trains or at stations. Call the numbers below to inquire about lost items.