Ticket-By-Mail Cancellation Procedures
Ticket-By-Mail Cancellation Procedures & Ticket Ordering Guidelines
Recurring Orders
Monthly orders may only be purchased for the next month and are available for purchase from the 1st to the 24th of the current month.
If you currently have an existing Ticket-By-Mail account and have chosen to order your monthly ticket via the Internet using your credit or debt card, you must cancel your account in order to avoid your automatic shipment. Use this Ticket-By-Mail cancellation form.
A customer can set up a My Metra account to schedule the regular delivery of monthly passes or 10-ride tickets. First, establish your account. Tell us which tickets you want to order each month and how many of each. Then give us your credit or debit card information. Once your account is established, the same order will be processed each month on the date of your first order, and your credit or debit card will be charged automatically each month. For instance, an order for one October monthly pass placed on Sept. 20th would be processed again on Oct. 20th for one November pass, then on Nov. 20th for a December pass, etc. No need to worry about ordering every month or accidentally missing the deadline for monthly pass sales (the 24th of the prior month). You can even schedule to skip a month if, for example, you are planning to go on vacation.
