Thank you for visiting Metra’s website. We provide a number of options for contacting us for a variety of reasons, as listed below.
Customer Service for Complaints & Commendations
To contact us regarding a customer service complaint, a service issue or any other issue, you may use this Contact Us form or, if your comments are lengthy or complex, you may send us an email using the email address below or contact a Metra Passenger Service Representative using the number below.
If you have a customer service complaint, please include relevant information about the line, train and/or station you were using, the date and time of the issue and, if you know it, the name or description of the Metra employee involved. Complete information helps us investigate and reply promptly.
Email: metrarail_feedback@metrarr.com
By Phone:
(312) 322-6777
Hours: 8 a.m. to 5 p.m
Monday - Friday
Hearing Impaired:
(312) 322-6774
Hours: 8 a.m. to 5 p.m
Monday - Friday
Mail:
Metra
547 W. Jackson Blvd.
Chicago, IL 60661
Travel Information
For questions about service and schedule information, please call the numbers below.
Metra Passenger Services
(312) 322-6777
Hours: 8 a.m. to 5 p.m.
Monday – Friday
Hearing Impaired:
(312) 322-6774
Hours: 8 a.m. to 5 p.m.
Monday - Friday
For schedule information at other times, and for information about trips that may combine a ride on Metra with a transfer to CTA or Pace, call the RTA number below.
RTA Travel Information Center
(312) 836-7000
5:00 a.m. to 1:00 a.m.
7 days a week
To find an online transit planner and links to other transit agency websites, please click here.
Lost and Found Offices
Metra’s Lost and Found Offices are located at or near the ticketing areas in the downtown terminals for every line. We encourage people looking for lost items to stop by the offices to see if their items have been found. You may also call the office at the downtown terminal used by your line. Metra and its rail service providers are not responsible for articles left on trains or at stations.
Chicago Union Station:
(312) 322-4269 (between 10 a.m. and 2 p.m.)
Ogilvie Transportation Center:
(312) 496-4751
LaSalle St. Station:
(312) 322-8957
Millennium Station:
(312) 322-7819
General Information
For general information, please call Metra’s main number at 312-322-6900.
For Metra Police, please call 312-322-2800 for police emergency matters.
Other Departments
To assist you in reaching various departments quickly and easily regarding items of interest, please refer to our Contact Directory.
