There are a lot of interesting, educational and just plain fun things to do in Northeast Illinois and Metra can get you where you want to go. The 495-mile Metra system serves 241 stations in the counties of Cook, DuPage, Lake, Will, McHenry and Kane.
On Metra you can reach Chicago's beautiful lakefront, museums, zoos, sporting events, shops and restaurants, concerts, special events, schools and colleges as well as quaint, historic suburbs and small towns. In some cases, Metra can take you practically to the front door. In other cases, your destination can be easily reached via connecting Pace buses and/or CTA buses and trains.
On weekends and holidays, Family Fares allow kids 11 and under to ride free when accompanied by a fare-paying adult.
Get a group of 25 or more together and save on a special outing. Call 312-322-6772 for details.
The schedules, fares and other arrangements shown at this site are subject to change without notice. Neither Metra, its contract carriers, Pace nor the RTA assumes responsibility for errors in timetables, nor for inconvenience or damage resulting from missed stops, missed trains, delayed trains, cancelled trains, failure to make connections or shortages of equipment.
Overcrowding Tips: Whenever there is a problem on one of our lines that could result in the disruption of evening rush-hour service, Metra will implement a plan to prevent dangerous overcrowding conditions from developing at our downtown stations. Our plans will be announced through e-mailed alerts, our website, station announcements and the media. If we believe there is a need to implement such a plan, we kindly request your cooperation to make it work.
Here’s what you can do:
- When you receive a station overcrowding alert, please consider helping us by remaining at work or somewhere else downtown a little longer.
- Please consider seeking an alternate way to get home.
- Please keep your voice down or avoid conversing during announcements at the station so others may hear the updates over the PA system.
- Please avoid forcing your way into the confined waiting area outside the gates.
- Please spread out throughout the station and at Union Station, consider waiting in the Great Hall. You can hear the announcements there.
- For your safety and the safety of others around you, please avoid overcrowding on platforms.
- Please leave room for people to get off the arriving trains.
- Please keep a passageway open in the waiting areas sufficient for arriving customers to get through the station on their way to their final destinations.
- Please follow all directives of police and station personnel.
- Sign up to receive e-mailed alerts through a My Metra Account.
- Please understand that we are working as hard as we can to get you home safely, as quickly as possible.
Thank you in advance for your patience and cooperation.
Baggage: There is no checked baggage on Metra trains. Because of limited space, skis, non-folding carriages or other large items cannot be carried. Baggage should not block aisles or other seats. Please comply with train crew instructions.
Pets: Pets are allowed on weekends only. Pets will also be allowed on trains on all holidays with a Sunday schedule. Only small pets in enclosed protective carriers are allowed. Carriers will not be allowed to take up seats, seating areas or obstruct pathways on trains or in stations and must be small enough to be carried on by a single person. They must fit in a passenger’s lap or under the seat at all times. Metra reserves the right to remove passengers with pets that are noisy or disturb other customers. Owners will be responsible for the behavior and cleanup of their pets.
Standees: Every effort is made to provide enough seats, but occasionally, due to fluctuations of traffic or changes in travel habits, some standing occurs. There may be seats available elsewhere on the train. When all seats in your car are occupied, a trainman can advise whether seats are available elsewhere on the train.
Metra Quiet Cars: To give passengers some peace and quiet during their commute, Metra has designated Quiet Cars on all morning inbound and evening outbound rush-hour trains Monday - Friday. The cars are designed to give riders a space free of some common nuisances such as cellphone calls, loud headphones and loud conversations.
On all lines except the Metra Electric Line, the Quiet Cars are the second car from the locomotive and the second car from the other end of the train on rush-hour trains with six or more cars. If there are five cars or fewer on the train, only the second car from the engine is a Quiet Car. On the Metra Electric Line, only the third car from the south end of the train is a Quiet Car. There are no Quiet Cars on two-car trains.
All Quiet Cars are identified with decals on outside of the car and signage inside the car.
The rules are simple:
- No cell phone calls.
- If passengers must answer their phones, they should make it brief or move to the vestibule or another car.
- Conversations are discouraged; if they must be held they should be short and in subdued voices.
- All electronic devices must be muted, and headphones should not be loud enough for anyone else to hear.
Quiet Cars are in effect on all inbound trains arriving downtown at or before 9 a.m. and all outbound trains leaving downtown between 3:30 p.m. and 6:30 p.m, Monday - Friday. Click here to see the Quiet Car brochure.
Metra expects Quiet Cars to be largely enforced by peer pressure and conductor intervention when necessary. Many riders said that having a rule in place empowered them to ask noisy people to be quiet or move. Conductors carry small notices that they can discreetly present to passengers who are violating the quiet car rules.
Metra hopes all passengers will remember to treat their fellow passengers with courtesy and respect, no matter where they are sitting.
Quiet Cars are a registered service mark of Amtrak.
LOST TICKETS/REFUND POLICY (Effective February 1, 2016)
Refunds for monthly tickets are available as per the following guidelines. No refund or replacement ticket will be issued for lost, destroyed or stolen one-way, 10-ride, weekend or monthly tickets.
MONTHLY TICKETS: (Subject to a $5 handling fee if returned after the first day of the month)
All monthly tickets, regardless of method of payment, will be refunded on a percentage basis depending on the date returned with 100% refunded on or before Day 1 of the month for which the ticket is valid, 85% refunded on Day 2. The amount refunded continues to be reduced by 5% for every day thereafter until close of business on Day 18 of the month at which time no refund is permitted. Any monthly ticket, other than a Ticket by Mail ticket, purchased using a debit/credit card may be processed for refund at any ticket sales location, provided that the customer presents the ticket, the purchase receipt and the same debit/credit card used for the purchase. Tickets purchased through an employer sponsored fare media program are eligible for credit through the employer’s program manager. Tickets purchased with an RTA Fare Check are non-refundable due to current tax laws.
Metra Mobile Monthly Tickets
Please call 312-542-8398. Your ticket will be deactivated and refund processed following the formula above.
MONTHLY TICKET REFUNDS AVAILABLE VIA MAIL:
Any eligible monthly ticket may be submitted to our Revenue Accounting Department for refund. All monthly tickets paid with cash, check, traveler’s checks, gift certificates, etc., ordered via our Ticket by Mail program, or by mixed tender type (more than one form of payment) must be forwarded to our accounting office for processing. The form required to initiate a refund for unused or partially used monthly tickets can be found here, in the “Frequently Asked Questions” section of our website, or be obtained from any ticket sales location. Mail the refund form request, along with the tickets, to: Metra Revenue Accounting Department Attn: Refunds – 547 W. Jackson Blvd. Chicago, IL 60661.
Union Pacific Customers:
To expedite the refund process, please use the following address: Union Pacific Passenger Accounting, P.O. Box 617763 Chicago, IL 60661.
Beginning January 20, 2016, to submit TBM payments for tickets purchased from the Union Pacific, please use the following address:
33321 Collection Center Drive, Chicago, IL 60693-0333. You may also continue to use the drop boxes in the Ogilvie Transportation Center for payments, and can make payments at any Metra station.
IF YOU CURRENTLY PAY YOUR ACCOUNT WITH AN ONLINE BANKING SERVICE, YOU WILL NEED TO CHANGE THE NAME AND MAILING ADDRESS ON YOUR ACCOUNT TO THE FOLLOWING:
METRA 33321 COLLECTION CENTER DRIVE CHICAGO, IL 60693-0333
Ventra LinkUp and PlusBus cards are not eligible for refunds.
Ventra Customer Service: 877-669-8368
Other Tickets -
Weekend tickets are non-refundable.
One-Way tickets are non-refundable and valid for 90 days (including the date of purchase).
10-Ride tickets are non-refundable and valid for 1 year from date of purchase.
Deadly Weapons Policy: Only properly authorized law enforcement personnel are allowed to have deadly weapons on-board Metra trains.
Hoverboards: Hoverboards are not permitted on-board the trains due to concerns over potential fire hazards related to the self-balancing, electronic scooters.
Dangerous Materials Prohibited on Metra Trains: Inflammables, acids, compressed gases (except medically required oxygen tanks) or articles or materials having or capable of producing strong offensive odors, explosion or fire, or articles or materials likely to endanger persons or property are not permitted on-board Metra trains. This includes empty or partially empty containers of oil, gas, petroleum products, paint or varnish.
Lost Articles: Neither Metra, its contract carriers, Pace, nor RTA assumes responsibility for articles left on trains, buses or at stations. For lost and found, call the following numbers: