Contact Metra

Thank you for visiting Metra’s website.  We provide a number of options for contacting us, as listed below.

Mail
Metra
547 W. Jackson Blvd.
Chicago, IL 60661

E-mail
Please complete our online contact form to send us an e-mail.  If you would like to make a comment or do not require a response, please e-mail onthebilevel@metrarr.com.

By Phone
For general information, please call Metra’s main number at 312-322-6900

To assist you in reaching various departments quickly and easily regarding items of interest, please refer to our Contact Directory. 

Contact Directory

ContactCallFor
 
Passenger Services(312) 322-6777
Weekdays
8 a.m. to 5 p.m.

Hearing Impaired:
(312) 322-6774
Questions about schedule information and comments pertaining to service-related issues.
Group Travel(312) 322-6772For information or to make reservations for pre-arranged travel for groups of 25 people or more.  Available on weekends, holidays, and off-peak weekday hours.
Ticket Services

Ticket-by-Mail (312) 322-6516
or (312) 322-6517
Weekdays 8:30 a.m. to 5:00 p.m.


Ticket-by-Internet (312) 322-6507
Weekdays 8:30 a.m. to 5:00 p.m.

For Ticket-by-Mail order status/inquires and information




For Ticket-by-Internet order status/inquires and information.

Revenue Accounting(312) 542-8398For ticket refund information.
RTA Travel Information Center (312) 836-7000
7 days a week
5:00 a.m. to 1:00 a.m

Hearing Impaired: (312) 836-4949		Information on RTA, Metra, CTA and Pace.  Plan trips on Metra, CTA and Pace by accessing this web-based itinerary planning service.  Users receive a detailed itinerary.
Human ResourcesOption #1 Recruitment & Hiring
(312) 322-4070		Information regarding employment opportunities at Metra.
Human ResourcesOption #2
HR Administration
(312) 542-8380		All other HR matters.
Capital Projects(312) 542-8378Capital project status updates (Station & parking projects).
Elevator Status Hotline(312) 322-6925Information about elevator status at accessible rail stations.
Office of the Board(312) 542-8381For matters regarding Board of Directors' meetings.
Please click here to send an email.
Webmaster(312) 542-8382Questions, comments, suggestions about Metra's website.
Media Relations(312) 322-6776For media personnel only to contact Metra regarding news/press inquiries.

Law Dept.




FOIA

(312) 542-8379





(312) 663-3642

1) Advertising on Metra property (Metra trains, station platforms, etc.)
2) Parking matters (Questions/concerns regarding parking on the Metra system)
3) Real Estate matters (Sales, leasing, acquisitions, easements and rights-of-entry)
4) Filming/Photography Requests (Requests to use Metra trains andfacilities for film, television/cable, and photography productions)

Freedom of Information Act (Requests for public information records of Metra)
Procurement(312) 542-8357For assistance for My Metra for Business account holders in downloading IFBs and RFPs.
Metra Police(312) 322-2800For police emergency matters.

Lost & Found

  • Chicago Union Station: (312) 322-4269
  • Ogilvie Transportation Center: (312) 496-4751
  • LaSalle St. Station/Rock Island: (312) 322-8957
  • Millennium Station/Metra Electric: (312) 322-7819

**Metra and its rail service providers are not responsible for articles left on trains or at stations.

Metra School Safety Poster Submission Metra Safety Poster Submission Jasmine, 5th Grade
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