Contact Metra

Thank you for visiting Metra’s website. We provide a number of options for contacting us, as listed below.

Mail
Metra
547 W. Jackson Blvd.
Chicago, IL 60661

E-mail
Please complete our online contact form to send us an e-mail. If you would like to make a comment or do not require a response, please e-mail onthebilevel@metrarr.com.

By Phone
For general information, please call Metra’s main number at 312-322-6900

To assist you in reaching various departments quickly and easily regarding items of interest, please refer to our Contact Directory.

Contact Directory

Contact	Call	For

Passenger Services	(312) 322-6777 Weekdays 8 a.m. to 5 p.m. Hearing Impaired: (312) 322-6774	Questions about schedule information and comments pertaining to service-related issues.
Group Travel	(312) 322-6772	For information or to make reservations for pre-arranged travel for groups of 25 people or more. Available on weekends, holidays, and off-peak weekday hours.
Ticket Services	(312) 542-8397	For ticket order status/inquires.
Revenue Accounting	(312) 542-8398	For ticket refund information.
RTA Travel Information Center	(312) 836-7000 7 days a week 5:00 a.m. to 1:00 a.m Hearing Impaired: (312) 836-4949	Information on RTA, Metra, CTA and Pace. Plan trips on Metra, CTA and Pace by accessing this web-based itinerary planning service. Users receive a detailed itinerary.
Human Resources	Option #1 Recruitment & Hiring (312) 322-4070	Information regarding employment opportunities at Metra.
Human Resources	Option #2 HR Administration (312) 542-8380	All other HR matters.
Capital Projects	(312) 542-8378	Capital project status updates (Station & parking projects).
Elevator Status Hotline	(312) 322-6925	Information about elevator status at accessible rail stations.
Office of the Board	(312) 542-8381	For matters regarding Board of Directors' meetings. Please click here to send an email.
Webmaster	(312) 542-8382	Questions, comments, suggestions about Metra's website.
Media Relations	(312) 322-6776	For media personnel only to contact Metra regarding news/press inquiries.
Law Dept.	(312) 542-8379	1) Advertising on Metra property (Metra trains, station platforms, etc.) 2) Parking matters (Questions/concerns regarding parking on the Metra system) 3) Real Estate matters (Sales, leasing, acquisitions, easements and rights-of-entry) 4) Filming/Photography Requests (Requests to use Metra trains andfacilities for film, television/cable, and photography productions) 5) Freedom of Information Act (Requests for public information records of Metra)
Procurement	(312) 542-8357	For assistance for My Metra for Business account holders in downloading IFBs and RFPs.
Metra Police	(312) 322-2800	For police emergency matters.

Lost & Found

Chicago Union Station: (312) 322-4269
Ogilvie Transportation Center: (312) 496-4751
LaSalle St. Station/Rock Island: (312) 322-8957
Millennium Station/Metra Electric: (312) 322-7819

**Metra and its rail service providers are not responsible for articles left on trains or at stations.